Elvie Stride Charging Cable: Care, Storage and Replacement Signs

Quick answer

If your Elvie Stride isn't charging, first check the charging cable for visible damage and try a different power source. If the cable is frayed or the connector is loose, replace it with the Elvie Stride Charging Cable. Store the cable loosely coiled to prevent damage.

Diagnose your charging issue

• Symptom: Pump doesn't charge at all: Check that the cable is securely connected to both the pump and a working power source. Try a different outlet or USB adapter. Inspect the cable for cuts, fraying, or bent connectors. If the cable shows damage, replace it.
• Symptom: Charging is intermittent: Wiggle the connector gently where it meets the pump. If the charging light flickers, the cable's connector may be worn. Try a different cable to confirm. If a different cable works reliably, the original cable needs replacement.
• Symptom: Cable gets warm or looks worn: Discontinue use if the cable becomes excessively hot, shows exposed wires, or has a loose connector. Replace it with a new Elvie Stride Charging Cable. Do not attempt to repair a damaged charging cable.
• When to stop troubleshooting: If you've tried a known working cable and the pump still doesn't charge, the issue may be with the pump itself. Contact Elvie customer care for further assistance. Stop using the pump if it shows signs of damage or swelling.

Product facts

• Elvie Stride Charging Cable: The Elvie Stride Charging Cable is a USB-C charging cable for use exclusively with Elvie Stride. It provides a direct replacement so you can charge your pump at home, in the car, or on the go.